Shipments and returns

Delivery, Installation and Commissioning Service

    • All Hot Tubs come direct from the manufacturer and typically take 7-12 Weeks. We do have a range in our unit and these may be available at very short notice. Please telephone for availability.
    • The delivery and commissioning of your Hot Tub by our skilled technicians includes:
    • Hot tub delivery via a specialist carrier system
    • Off loading and manoeuvring into its agreed position
    • Filling with water
    • Connecting to the pre-installed power supply
    • Demonstration on how to use the Hot Tub
    • Chemical dosing plus ongoing treatment usage discussion
    • Discussion regarding the ongoing maintenance of your Hot Tub
    • Demonstration around how to maximise hydrotherapy and relaxation in your new Hot Tub!
    • It is the customer’s responsibility to read the detailed Delivery and Commissioning Notes enclosed with the Sales Order Confirmation.
  • If Love Hot Tubs Ltd agree to deliver and on attending site on the confirmed day are unable to affect delivery due to the buyer being unprepared, a return visit to deliver the Hot Tub will incur a minimum cost of £250. Plus beyond 50 miles the cost will be £2.00 inc. VAT per extra mile.
  • If any cause outside the control of Love Hot Tubs Ltd makes it impractical for Love Hot Tubs Ltd to complete the order, the right is reserved to refund all monies paid without any other form of compensation.
  • The precise time of delivery cannot be guaranteed and any time stated by us should only be used as a guide.